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Copilot Studio & Agentic Automation

Copilot Studio: AI Agent for Productivity Improvement

From AI Assistant to Agentic Workflow Automation — Smarter Processes, Stronger Teams

2 Days AI-CPT-02-02 HRDF / HRDC Claimable RM 3,500 / participant

About This Course

Go beyond chatbots — build autonomous AI agents that think, plan, and execute.

This two-day bootcamp is specifically designed for non-technical professionals who want to bridge the gap between simple AI chatting and advanced “agentic” automation. You’ll evolve from basic prompting to designing autonomous assistants that can think, plan, and execute tasks independently within the Microsoft ecosystem — all without writing a single line of code.

Using Microsoft Copilot Studio, you’ll build custom AI agents that connect to real-world enterprise data — from SharePoint and OneDrive to public websites — and automate end-to-end departmental processes. Learn how to design conversation flows, integrate knowledge sources, and trigger workflow automation through Power Automate.

By the end of the programme, you’ll have a fully functional AI agent deployed to Microsoft Teams, ready to manage a real process from your own department — complete with human-in-the-loop guardrails for responsible and accurate task execution.

AI agent automation concept
Duration: 2 Days (9am – 5pm)
For: Non-technical business professionals
Platform: Microsoft Copilot Studio
Mode: Classroom / In-House
Language: English / BM

Course Outcomes

What You Will Learn

Differentiate between standard AI chatbots and autonomous agentic workflows.

Build custom AI agents using a visual, no-code interface.

Master agent logic including Topics, Triggers, and Entities for structured business tasks.

Integrate enterprise knowledge from SharePoint, OneDrive, and public websites.

Automate repetitive tasks by triggering simple Power Automate workflows from an agent.

Adopt a “Human-in-the-Loop” mindset for responsible and accurate AI task execution.

Programme Overview

What This Course Covers

Day 1 — Agent Architecture & Knowledge Integration

The Agentic Paradigm Shift: From chat-based assistants to goal-driven autonomous agents
Copilot Studio Core Logic: Topics, triggers, intents & conversation flows
Knowledge & Grounding (RAG): Connecting agents to PDFs, websites & SharePoint
Hands-On: Build an agent that reasons over a private enterprise knowledge base

Day 2 — Actions, Automation & Orchestration

Agentic Actions & Tools: Connecting agents to Outlook, Teams & Calendar
Workflow Automation: Agent Flows for email & table automation via Power Automate
Human Oversight & Guardrails: Implementing approval steps for sensitive tasks
Capstone & Deployment: Build a departmental workflow agent and publish to Teams

Interested in the full session plan and detailed agenda?

Request Full Agenda

Target Audience

Who Should Attend

This programme is designed for non-technical business professionals who want to build autonomous AI agents and automate departmental workflows — no coding background required.

Ops Operations & Admin
HR HR & People Teams
Fin Finance & Accounting
Mkt Sales & Marketing
PM Project Managers
Mgr Managers & Team Leads

Past Enrolments

Companies That Have Enrolled in This Course

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Ready to upskill your team?

RM 3,500 per participant · HRDF / HRDC Claimable

We also offer customised in-house sessions for organisations. Share your team size, departments, and preferred dates — we'll tailor the programme for you.